Delivery & Refunds

 

Delivery & Refund Policy

After placing an order online or by phone we will notify you of your delivery date and a receipt will be sent via text or email. We do our best to get your order to you as fast as we can. Our estimated time of arrival (ETA) is posted in the "About Delivery" section on each firewood product page on our website. Delivery does not include stacking or moving firewood beyond the designated dump area (driveway or similar location). In some cases or seasons we can accommodate this service but it is an additional paid service.

In situations where weather may influence the time of delivery or safety of our drivers ETA this may change but you will be notified in advance.

In situations where delivery of firewood may potentially damage property (examples: vehicles in driveway, windows, fences, etc) we have the right to cancel and reschedule your delivery.

We do not ship any of our products. If you order a product out of our service area we will not deliver and a refund will be issued.

All card transaction fees we incurred from your purchase will be deducted from your refund.

For questions use our contact form.